Contact

Telephone
The telephone system is well diffused in all parts of Italy. Both the wire and mobile systems are widespread.
Telephone numbers used to have separate prefixes (area codes) and a local number. In the 1990's the numbers were unified and nowadays, when calling Italian phones you should always dial the full number. For historical reasons you can still hear of prefix and local number. The number of land lines start with 0. The number of mobile lines start with 3. Numbers starting with 89 are high-fee services. If you don't know somebody's phone number you can dial a variety of recently-established phone services, the most used are 1240, 892424, 892892, but nearly every 12** combination has a different service. Note that most of them have high fees.
To call abroad from Italy you have to dial 00 + country code + local part where the syntax of the local part depends on the country called.
To call Italy from abroad you have to dial international prefix + 39 + local part Note that you should not skip the starting zero of the local part if you are calling an Italian land line.
The Italian calling code is 39. To phone another country, dial 00 followed by the calling code and subscriber number.
In case of emergency call the appropriate number in the list below. Such calls are usually free and calls to 112, 113, 115, 118 can be made from payphones for free without the need of inserting coins. 112 (standard emergency number in GSM specification) can be dialed in any case for free from any mobile phone (even if your credit is empty or if you are in an area covered by a different operator)
112 Carabinieri emergency number - general emergency
113 Police emergency number - general emergency
114 Blue Phone emergency number - children-related emergency (especially various forms of violence)
115 Fire Brigade emergency number
117 Guardia di Finanza - for custom, commercial and tax issues
118 Health emergency number - use this if you need an ambulance, otherwise ask for the local Guardia Medica number and they'll send you a doctor.
803116 A.C.I. (Italian Automobile Club) - road side assistance; this is a service provided to subscribers to ACI or to other Automobile Clubs associated to ARC Europe; if you're not associated to any of them you'll be asked to pay a fare (approx. 80 euros).
Note: this list is not complete (please help us to expand it) Always bring a note about the address and the number of your embassy.
If you are in an emergency and do not know who to call dial 112 or 113 (out of major towns, better to call 113 for English-speaking operators).
Payphones are widely available, especially in stations and airports. The number of payphones has consistently reduced after the introduction of mobile phones. Some payphones work with coins only, some with phone cards only and some with both coins and phone cards. Only a limited number of phones (just a few in main airports) directly accept credit cards.
Mobile phones are heavily used. The main networks are TIM (Telecom Italia Mobile, part of Telecom Italia, formerly state controlled), Vodafone, Wind, and 3 (only UMTS cellphones). Note that cellphones from North America will not work in Italy, unless they are Tri-band. Most of the country is covered by GSM signal, while only a small part (2005) is covered by UMTS signal. A convenient way, if you are coming from abroad and you are going to make a consistent number of calls, is to buy a pay-as-you-go SIM card and put it in your current mobile (if compatible and if your mobile set is not locked). Please note that you may incur in subscription fares. Please note that, as a measure to counter crime and terrorism, you are required to give a valid form of identification to be able to use the SIM card. Subscription-based mobile phones are subject to a governative tax, to which pay as you go contracts are not subject. Sometimes hotels have mobile phone for customer to borrow.
Costs for calls can vary significantly depending on when, where, from and where to. The cost of calls differs considerably if you call a wired phone or a mobile phone. Usually there is a difference in cost even for incoming calls from abroad. If you can choose, calling the other party's land line could be even 40% cheaper than mobile. Beware of premium rate calls (prefix 892, 899, 12) which can be very expensive. Many companies are shifting their customer service numbers to fixed-rate number (prefix 199), this numbers are at local rate, no matter where are you calling from.
According to national regulations, hotels cannot apply a surcharge on calls made from the hotel (as the switchboard service should be already included as a service paid in the room cost), but to be sure check it before you use.
Calls between landlines are charged at either the local rate or the national rate depending on the originating and destination area codes; if both are the same then the call will be local rate. Note that local calls are not free.